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Collection and use of non-personal information

We collect non-personal information data in a form that does not permit direct association with any specific individual. You agree that we may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

Information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a product is used so that we can better understand customer behaviour and improve our products, services, and advertising.

Information regarding customer activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest to our customers. Aggregated data is considered non-personal information for the purposes of this privacy policy.If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Personal information

1 Collection of personal information

When you create an account we may collect personal information including, your name, email address, phone number, mailing address, and other contact preferences. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information and services.

2 How we use your personal information

We will not use or disclose your personal. We may use your personal information:
a) enable you to make purchases and to deliver those purchases to you;
b) assist in providing information, products, and services requested by you;
c) verify your identity and to assist you if you forget your password;
d) to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
e) for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.

3 Disclosure to service providers

3.1 Zoozoo2 shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering Products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, developing this website, and conducting customer research or satisfaction surveys.

3.2 Payment processing is handled by PayPal whether you make payment by credit card or through the PayPal system. All billing address information is managed by PayPal.

4 Marketing and electronic messages

4.1 In addition to essential communications if we send you email communications about our products, services or promotions it is because we believe you have provided either express consent or because we have inferred your consent for us to send these emails. WhinnyPoo would like to continue to keep in contact with you.

4.2 From time to time we may also ask if you would like to receive communications to be kept up to date on new product information, upcoming events and news about WhinnyPoo. Agreeing to accept such communications is optional.

Cookies

We may use ‘cookies’ and other technologies. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this privacy policy.

We also use cookies and other technologies to remember personal information when you use our website, the services, and applications.

You can disable cookies in your browser if you so wish.

As for most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyse trends, to administer the website, to learn about user behaviour on the Website, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.

Gift vouchers / promotional codes

1 Gift vouchers and promotional codes can only be redeemed at www.whinnypoo.com and may not be used in conjunction with any other offer.2 Gift vouchers and promotional codes are non-refundable, non-transferable and not redeemable for cash or any other vouchers or codes.

3 Gift vouchers and promotional codes must be redeemed by the expiration date stated.

4 Each voucher and promotional code is valid for one time use only, and can only be used for a single transaction at www.whinnypoo.com. If a transaction exceeds the value stated, customer will be required to pay any additional amount in order to complete said transaction. If a transaction is less than the value stated, customer forfeits any balance not used, and no credit or cash will be owing.

5 All transactions at www.whinnypoo.com are in UK Sterling. Value stated on voucher is in UK Sterling.

6 Any additional costs (ie. extra pages) and shipping charges are processed in UK Sterling by www.whinnypoo.com.

7 Risk of loss of voucher or of promotional code passes to the recipient upon delivery and/or transmission to the recipient. WhinnyPoo will not be responsible for any loss (including theft) of voucher or code.

8 Whinnypoo has the right to cancel the voucher or code and request an alternative form of payment if any purchase or transaction using a fraudulently obtained voucher or promotional code is attempted at www.whinnypoo.com.

9 You must create an account with WhinnyPoo to redeem gift vouchers or promotional codes; purchasing or redeeming vouchers or promotional codes constitutes acceptance of WhinnyPoo Terms and Conditions.